Customer Support Analyst Vacancy

Satcom Global are looking further strengthen the customer care team in our Bangkok office with a friendly new face!

We would very much like to speak to candidates who fit the job description below.

• Provide quality support ensuring a high degree of customer satisfaction through technical expertise and customer care
• Research, resolve, and respond to complex questions received via email, telephone or fax in accordance with current service standards
• Acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to customers
• Participate in team projects that enhance the quality and efficiency of support
• Proactive in identifying and resolving support related issues.

Qualifications/Experience/Special Skills required:

• Bachelors Degree in a relevant subject
• Enthusiasm and commitment to customer services
• In depth knowledge of Inmarsat/Iridium/Thuraya/VSAT systems
• Understanding of communications technology would be advantageous. (TCP/IP / ISDN / Dial-up)
• Solid understanding of networks (LAN / WAN)
• Minimum 2 years’ experience in an IT environment, preferably in a Support / Engineer capacity
• Proficient in Windows Operating Systems, Outlook, Office
• Excellent communications skills in English (Writing, Speaking, Listening, Comprehension)
• Any foreign language skills would be advantageous such as Chinese, Malaysian, Indonesian
• Able to work on a roster / shift
• Knowledge of maritime industry methods would be advantageous

Please send your resume to [email protected] and ensure that you include a contact phone number and time that is convenient for you to be contacted.

Initial salary will be competitive and will be commensurate with the successful candidate's qualifications and experience.

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