Customer support 24hrs a day, 7 days a week
“ We aim to become the most customer centric satellite communications
company."
Ian robinson
Chief Executive Officer
Satcom Global’s key focus is to provide quality products and services to our customers across the globe, backed up with expert customer support.
Support is available on a 24/7 basis so you can access the help you need no matter where you are based in the world. Either log-on to our dedicated support centre Halo, or email or call the teams directly – whatever works best for you.
Our staff are fully trained and qualified to provide support across multiple satellite networks and equipment from leading manufacturers. We pride ourselves on having a knowledgable team who strive to resolve problems, meeting the needs of our customers as quickly as possible.
You can find out more about our support teams and online support centre, Halo below:
Airtime Billing Contacts
Chahnthana Uiyahan (Mai)Group Airtime Billing, Thailand
- Resolution of airtime billing queries
- Accounting Authority administration
For billing queries and accounting authority queries please contact: airtimecs@satcomglobal.com
Airtime Service Provisioning Contacts
Danielle HendersonRadio Traffic Administrator, UK
- Activation, suspension & deactivation of terminals and SIM cards
- Setting of data usage controls & alarms
- Order processing for prepaid cards and pins
For provisioning queries please contact: [email protected]
Technical Support Contacts
Technical Support Team, UK
Technical troubleshooting and remote support for;
- Satellite terminals & related hardware
- Satcom Global & associated third party software
- Product demonstrations & training
For technical queries please email [email protected] or call the numbers below and select the option for technical support:
UK: +44 (0) 191 258 8649
US: + (1) 877 223 5075
Asia: +65 6372 2430
Australia: +61 2888 00171
Engineering and Installation Contacts
Eddie SongSystem Engineer, Singapore
- Global network of skilled engineers available at short notice for;
- Response Engineering
- Annual Surveys
- Turnkey Solutions
- Installation and Commisioning
- Managed Maintenance Contracts
- Shot Blasting / Surface Maintenance
For assistance please contact [email protected] or call +44 (0)191 258 1635