10 reasons the biggest fleets are installing Aura
We believe that Satcom Global Aura has advantages over many of the VSAT service options available on the market today, as it was purpose built to offer the best service quality, coverage, flexibility, value and longevity. Here are some of the reasons why the biggest fleets are turning to Aura for their maritime communications:
1. Organically growing high-performance 'Velocity' network with the latest HTS beams
Aura VSAT operates via a state of the art, low contention network, where capacity is added with every customer who joins it, keeping service quality at its optimum. It operates on the leading iDirect Velocity platform following an upgrade in 2019, providing a seamless pathway to accessing High Throughput Satellites (HTS) as they come online. Recent beam additions to the Aura network include SES-12, 14 and 15 HTS beams, plus NSS-6. Watch this space for additional enhancements coming soon.
2. Leading Ku-band coverage spanning all major shipping routes
Aura has one of the best examples of Ku-Band coverage available on the market today spanning the world’s oceans and major shipping lanes in partnership with leading satellite networks including SES, Intelsat, Eutelsat and Sky Perfect JSAT. The Velocity upgrade and other network additions have enhanced coverage across the Indian Ocean Region, busy European waters, the North Pacific and the Americas with a focus on the US West Coast, Alaska, Panama and the Caribbean.
3. CIR guarantees bandwidth across all packages
All Aura packages have a Committed Information Rate (CIR), which is the guaranteed bandwidth rate that the customer can expect at all times. Many other providers cannot offer a CIR, as they can’t guarantee bandwidth due to contention on their networks.
4. Leading SLA of 99.5% network uptime
Our CIR is guaranteed by our Service Level Agreement which includes a network uptime commitment of 99.5% for Ku-band. This is our guarantee of service quality.
5. Latest high- performance Ku-band maritime antennas from Intellian, including the NX Series
Aura VSAT offers the very latest Ku-band hardware, including the future-proof Intellian NX series of maritime VSAT antennas; the v85NX, v100NX and v130NX models. The Intellian NX series offers industry leading RF design and ‘best in class’ performance for 85cm, 1m and 1.25m antennas. Read more here.
6. Flexible pricing packages to suit all vessel requirements
Aura is available in a wide range of flexible packages with mix and match options for airtime and hardware, to suit specific requirements for different vessels and fleets. We’re also confident that our pricing is some of the best available on the market, ensuring that everything is included upfront with no hidden costs and complete transparency.
Our proprietary developed IPSignature 4 solution sits at the heart of Aura in the below-deck rack, monitoring performance in the background, and proactively supporting our technical teams with full visibility and access to vessel networks. IPSignature 4 also enables customers to manage their own fleet communications and provides BYOD access for crew communications.
7. Iridium Certus delivering best-ever 'truly global' L-Band back-up
Aura VSAT benefits from Iridium Certus back-up following the completion of the Iridium NEXT constellation. The service offers the fastest L-band speeds available, truly global coverage and a range of additional features which will enable Aura customers to do much more in back-up mode. Of course, access to a reliable Ku connection is our priority and Aura provides automatic Ku to L-band service switching, with alerting that ensures our technical team are notified of any problems and proactively seek a solution. Seamless Ku prioritization means that once Ku connection is restored, the system switches back to the VSAT service, ensuring customers have access to optimum bandwidth at all times.
8. Adaptive contract terms
Our contracts are fully transparent and we offer flexibility within them to support our customers requirements and challenges, such as seasonality of operation or when contracted vessels are sold.
9. Proactive monitoring and NOC support from Satcom Global's 24/7 Technical Support
Our support team are online and available to speak to customers round the world on a 24/7 basis to assist with any technical requirements or issues. Aura’s intelligent monitoring software and alerting capabilities means that we are often notified of a problem and can be investigating it, long before the problem causes an issue on-board.
10. Industry leading, worldwide, rapid installation and in-contract engineering
Our VSAT implementation and engineering teams with over 47 years' maritime experience, ensure that every aspect of Aura installations are carried out quickly and efficiently, no matter where they take place. Our partnership with Intellian ensures we have access to pre-configured and pre-tested hardware in a number of strategic locations.
If you think Aura could benefit your business and you'd like to discuss your communications requirements with us, please fill in the contact form at the top of the page.